Bignon Lebray, who has offices in Paris, Lille, Lyon, Aix-en-Provence and Shanghai, announces that it has been re-certified as a member of Meritas, an international legal network that spans 94 countries and brings together 187 law firms with more than 7,300 lawyers.
Founded in 1990 and based in Minneapolis (USA), Meritas is an international network that brings together leading independent corporate law firms.
Members of the Meritas network must comply with a specific and rigorous procedure in respect of the services they provide. This cooperation is part of a common charter meant to ensure that clients receive the highest level of service everywhere in the world, in terms of technical expertise, time management, and coordination of international matters.
Bignon Lebray joined Meritas in 1996 and has been its French representative ever since.
Every three years, Meritas law firms are audited, assessed, and re-certified on the basis of the scope of their legal expertise and the level of client satisfaction. The prior review mechanism implemented by Meritas guarantees that only firms that comply with the quality assurance program may remain members. The firms’ performance and the feedback on the quality of services they provide are reflected in a satisfaction index available online.
“We are proud of our firm’s achievements, and look forward to continuing our relationship with Meritas,” states Jérémie Boublil, partner at Bignon Lebray. “Meritas’ Quality Assurance Program is not just valuable for our clients seeking legal expertise around the world; it also provides us with a framework to consistently monitor and enhance the quality of our services.”
The recertification process includes exacting self-assessment, peer review by other law firms, and client feedback. It examines such factors as timeliness and quality of a firm’s client service, professional conduct, and adherence to Meritas policies including acknowledgment of Meritas firm or client correspondence within 24 hours.
“Businesses trust the Meritas alliance of law firms for top-tier quality, convenience, consistency, and value,” states Tanna Moore, Meritas president and CEO. “Bignon Lebray has demonstrated its commitment to world-class client service, and therefore has successfully earned its recertification in Meritas.”
Bignon Lebray’s active involvement in Meritas was rewarded in July 2008 with the election of Jean-Paul Bignon as chairman of the network’s Board of Directors, and that of Jérémie Boublil, in 2017, as member of the Board of Directors and vice chair.
